SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Okkupa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Cover fire!
Beautiful and soft cheholchik, bright and comfortable)
Its very cute and sweet case! I love it! Thank you <3
Funny very much
Wonderful cover. Only a little slippery, you have to strain your hands straight, so as not to slip out of your hands .. And so the design is wonderful
Very good cover. Without defects, ideally sat on the phone. The picture is good. Definitely recommend
The cover is beautiful, voluminous. But there is a problem with the recess at the on/off button. The cover has convex parts, with which you press the on/off button and the volume control buttons. Thanks to this convex part, the on/off button is not pressed, or the cover itself presses on it!!! Very outraged! I had to trim this convex part!
Quickly reached, the buttons are pressed well, super!
He is so wonderful and cute)) I'm very happy))
The cover is good not Perfect Printing and so 9/10
The cover is just lovely!!!
Very cute cheholchik, if the bodies will glass on the tile cover will protect!
The cover is steep, very beautiful, sliding
The cover is cool! Thick on the sides, so maybe it will not be very convenient
A cover of good quality with small sides, all connectors came up. Very satisfied, I will wear it with pleasure :)
Just like in the picture. Very good
Cool One
Highly recommend it’s very aesthetically pleasing and insane quality. I’m obsessed <<< you literally going to love it as me. Such a cuteee
Muuuuuuuy pretty, I could say I'm hot
Very cute case, but quite thick, uncomfortable to hold the phone
Very good quality! I definitely recommend it.
Cool!
Great case! Thank you!
A good cover, corresponds to the description By Material-dense silicone
I came fast enough. Quality for China is just super!
This case is too cute)
Straight cool case
Nice cover. A little heavy push button lock
The cover is very durable and cute to everyone I advise
Cases are cool, came a little earlier than the period (ordered 2 on different models), one with a small defect near the camera, but not critical, the store did not communicate (((
The cover is super quality, soft silicone. Perfect fit. Order came in time
Cutest phone case ever, still using it. Has extra support on the corners and keeps the cameras protected, just if you have a screen protector like me it’s the same size so might scratch the protector if placed screen down other than that’s it’s perfect and so cute. Didn’t communicate with store but not mad.
Good, no marriage.
Preciosa
Honey, I just came a little bent.
ITS SOOOO CUTE OMG i am very happy with it!!!!!!
Excellent.
Nice, comfortable, a little dirty, but it's fix. Karochi phone not uebu
Very nice cheholchik, without foreign smells and marriages, came faster than was stated (stated until October 27, came on September 30). Satisfied with the goods)
The cover is good, went a little more than a month. The print is bright. Recommend!
Super
I did not communicate with the store. The goods are satisfied. 10/10 S Ordered 09.09 received 12.10
The goods never came, the money must return
Very cute, the buttons are cool pressed! I hope not very quickly polluted
Generally cool
A very nice hairstyle
Its such a cute phone case and its good quality. It also came 2 weeks in advance.
I ordered August 11, the 7th was in Moscow at the post office. The quality is very good. 10/10 S
Very pretty: 3
I arrive very fast the lovely cover, but it gets dirty super easy 5/10
It's super pretty, it's soft material
The cover is pleasant, does not slip in the hands, the buttons are pressed well
Very cool case!! I advise :)
I really liked the cover! I advise!
Cool, cute, the phone in it as if it was easier to become, I advise!
good :)
Cute cases and really fast got here, glad I bought them:)
Delivery month and 4 days to Nizhny Novgorod. The cover is excellent. At 11 iPhone approached. Buttons are pressed easily, in the hand is convenient, there is no smell
A good cover, but it was wrong and sent not to iPhone, but to some other phone. Unfortunately on the iPhone it does not fit
The cover is very cool and comfortable, it looks nice and cool <33, delivery somewhere about a month in Kazakhstan, I liked it, I did not communicate with the store, everyone is happy
The cover is very cute. But I think after a while the drawing can be erased. But for its price, even a very good product!!
Nice cover. Makes the phone a little more. The inscriptions are slightly embossed, the quality is good. There are several minuses-the switch button in the silent mode is recessed deep, but you can get it, the material is a little slippery and the protective glass is slightly higher than the sides than And so enough cute cover!! Ordered September 18, went exactly 2 months...
All as in the description
The cover is very cute and cool, the quality is excellent. The order came quickly
I doubt that shockproof, because the screen is not protected absolutely. And so-a cute cover.
Cutest case ! Arrived sooner then the stated time and the phone case was perfectly fine. Love the design!
Cool cover, corresponds to the description
Very cool cute cover. Exactly like in the picture. I sat perfectly.
Pleasant to touch and beautiful
Thank you! Everything matches! Arrived in 15 days
A wonderful cover, insanely high-quality and cute! came quite quickly. (in life it is much brighter and better than in the photo)
Excellent, cute case! Quality and pleasant to the touch.
I ordered the wrong item but the store replied really quickly and shipped the item that I wanted! Highly recommend because of the fast delivery too.
The cover to Novosibirsk went a month, sat perfectly, very comfortable in the hand
Charming cover, plak. He is simply incredible and now my favorite!
Looks cute, pleasant to the touch, with delivery no problems
Super cute case) everything is perfect! Cutout for cameras coincided)
The cover is very good, very glad that I ordered it <3 came before the specified period
Cutie
Lovely cover!!
Very nice cover. Came in 18 days in Mo with another order. Packed in a Duper. Recommend ~
Not bad.