SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Okkupa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Came quickly enough, perfectly approached
Very nice embona well
20 day to ksa Looks very nice specially in 13pro new color
Good quality
Cute cover
Cute case only regret that the protection of the input of the case after 2 times opening no longer close goes
Excellent delivery
Excellent, arrived in Mexico in 13 days, very good quality, I highly recommend! I just thought it would be light green or mint green and it's grass green or green
It's very nice the colors are super subtle
Wow perfect
I get suuuuper fast! All very well
Top Cover! Very beautiful, and this compensates for its shortcomings in the form of not high sides on the screen and at the cameras behind. Keep in mind. But it itself is so pleasant and comfortable, thin that I can close my eyes to it)))
Very nice price and wing view just like in store photo
It's like in the picture
As described, fast shipping!
It's silicone, thin brings a protector for CHARGER Input
Good quality
item as described. arrived in good condition. recommend store.
Perfect
Very pretty, but it doesn't protect the cameras well, it doesn't wear a border like in other cases.
Definitely high quality! Fully satisfied with the cover. I’ve received what i see in the pics. Estimated delivery was on 28 of December but i had it today. iPhone 14 Pro. Thanks!
Super! Very beautiful, there is a plug on the charging connector, not thick neat
Fast sipping. Great
Arrived weeks after 2, everything is super, buttons are pressed, beautiful oooochen. I ordered 2 for 11 and 13 Pro, everything is super village, but on 13 the camera is not protected at all, I will have to put the screen on the table, but so it it
Excellent carcaza, Perfect Match the pink IPhone 13. Recommended quality and product.
Duge Duge garniy!! Yaskravius! Pydišov idalnaya!
Amazing
Perfect I am super satisfied⭐️⭐️⭐️⭐️⭐️⭐️
Item received as listed
I arrive in good weather in 3 weeks, in good condition
Colir's green, not biruzov's.
The cover is very pretty looks really good on the phone
It’s fine
The cover came during. The quality is super, it does not slip in the hand.
Just as is on the picture and within a week within.
Very nice
Very good finishes and beautiful color, I will see the resistance with the passing of the days
Quality and beautiful cover. Delivery fast
Even though the thingies don’t move as I rotate the phone (maybe it was my bad for thinking that), it’s beautiful and just the same as in the picture.
Semi-rigid silicone, looks good quality
I thought it was liquid but it's only stamped, but it's fine though it's soft and flexible.
came way quicker than i expected
Received in less than a month, better than in the photos. I recommend
Canonnnnnn !
Beautiful cover came before me in timeTo Argentina
Perfect condition and very good
thank you, fast good qualitiy and ofc price
Came in 2 weeks, Super
Nice design, looks very subtle though it takes quite a while to arrive
Expected that it will be with liquid, but nothing terrible)
Phone case is exact same as shown. Quality and colour is outstanding. Highly recommended
I arrive before time
Very nice, I arrive in less than 1 month
Beautifully looks. Fits perfectly
Good finish
Everything is fine, fast delivery, the cover came up perfectly, very beautiful, I recommend