SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Okkupa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very nice looks at the Coral phone)) the edges all closes, fast delivery
The product looks quality and corresponds to the description. The cover is steep, looks and sits perfectly
Shipping fast. A cover of good quality. I recommend the store.
Everything perfectly sat down to MOS. OBL. 3 weeks I'm happy with the purchase I recommend!!!
As in the description, soft silicone. Thank you.
good product
Looks nice and im already usimg it
Same as description
Delivery 2 weeks-fire, faster than the declared period for 20 days. Case matches Photo
Very nice. Fast delivery. Recommend
OK, really wrong, wanted another one, and ordered this one
Very cool the casing! Shipping very fast.
The cover is not bad for its money, the only drawback in it, and it can be seen in the photo, a small deformation on the sides of the cover. And so the drawing is clear, it itself is certainly thin, but I knew it when I took it. So in principle, all the norms. Delivered very quickly, for which to the store Thank you) with the seller did not communicate
Very good and delivery and quality
Cover very pretty identical to the photo
I thought that it was going to be more protective to my phone, but it's not. It is more like kind of siliconish material, it is not hard, tia why I am giving it 4 stars!
I arrive perfect, just like the picture
good dial
Very cool! Came before the deadline. Approached perfectly, looks great. Recommend 100%
The cover is good, the screen does not protect (side low fields), but I have protective. delivery to the RB 3 weeks
That is amazing
Product just as described on the site and as shown in the picture.
It's been a long time. The case itself is cute
Fast delivery. The product is good.
Soon excellent, soft, 13 about Mac truth without protection of cameras. Cheholchik cool
I arrive in excellent condition
Corresponds to the description
Review from Nikki Ramsay. I did not have to communicate with the store. The price is good. It should be noted that he has fast delivery. He sent the goods the next day. I ordered the goods in Kazakhstan (Almaty city). Here all goods come within a month, as do not go directly from China. The goods were delivered whole, I looked at everything, there was no damage and scratches. Packed OK. There are no claims. The seller has a good rating. This was also taken into account before buying. I looked at different sellers, went to everyone on the pages and checked. At prices I stopped at this seller. After all, the price for the buyer is very important. I must say that in general I did not regret it. And made the right choice by stopping at it. Looked and reviews on the page on different goods, read that people write in general on this seller.
Very pretty
Goods priishov shvidko, reviews of the picture)
ok
Excellent silicone case!! Pleasant to the touch, no foreign smell! Came 10 days ahead of the planned deadline!
It comes on time and good quality. Same as description
Very cute and nice quality, but for iPhone 13 the panda was a bit misplaced
Cover super, I advise!
Thank you! It was unexpectedly quick supplies! Fits very well and looks very good!
Beautiful cover. The order came quickly. There is a size in size.
On the red phone it looks not as impressive as in the picture. Sat down like a glove
Everything is super, delivery of schvidshe Niz was. On teleophn SIV Dobra
Got the item, not broken, not defected, fits the phone.
Nice quality silicone case, fits perfectly on iPhone 12.
Top!
The cover itself is good, but the picture does not match. Part of the abalone pandochki climbing on the Apple... Delivery fast)
Came in 2 weeks
Funny cases came before the deadline
very nice product, just as in description
Everything is wonderful, as expected. Bumper made of dense silicone. the picture is bright
The wire is not precisely centered with Apple though is well made
Magnifique
Great!
Excellent. The cover is thin, but cool. That's enough. I ordered two at once. Looks Super!!! Seller recommend. Thank you, I'm davolno.
Fast delivery, very cool case fits perfectly
received but looks faded
Its very cute the panda is so tiny haha i give it to my friends and she like it so much
Really nice
Excellent case, the same color as in the picture. Track tracked
I love the case, excellent quality
It was 16 days before Prague. Silicone, transparent, on the inside of the point. It looks very cool.
Everything is fine, very funny
Super cute, is matter more malleable but protects
Excellent silicone case, with a cool print. Worth your money
Everything was fine.
Cool cover, as in the picture, ordered another one the same)
Good and fast
Not bad. Approached, the description corresponds.
Nice case
Came faster than planned time