SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Okkupa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It's all right. Everything went well. To chervonograd for 3 weeks. With the store is not necessary. It was all the same. Once the floor is closed, once at the tsyogo seller ale yakyust norms. Recommend.
Amazing. Very good touch the ”leather and good quality overall. It's beautiful. And the name very well stamped, without any fault.
It's beautiful.Material, color, calligraphy all super nice and fast shipping.
Nice case. Very thin. Beautiful. I arrived quickly, earlier than the declared deadline.
Cool cover, quality, beautiful, under the skin. Delivery was fast. The store made the inscription where it was necessary
Super cover and super supplier!!! I ordered 19.09, 03.10 received in the post office in Yekaterinburg. Silicone Case, all holes are clear. The only thing-I would like sides just above the screen.
The cover is cool! Let's see how it will be in the sock. Delivery is a little delayed, but it's not critical. I put 5 out of 5. the store answers quickly!
The store is very cute! I liked the cover, I reached Moscow in 10 days)
Margunya. Perfect cover, inside silicone, made and sent very quickly. I am very happy
Zamovila 18 jovtnya and trimala 5 leafopad to viogo Duge the shvidka delivery. All the swabs came in one great package, the teh ranishe was locked and the teh was locked in a hole. The cover is dugé yakisniy, it's nice to sit in the Ruki, I'm straight dugout like this. I don't want to see sensu kupuvati originalny Chokli yakshchto at the end of the day.
Super cover, I did not expect that the case will be named, that is with my name, it's so cool)
I had already ordered one before. I told myself Wooooow! So I had only one desire, recommended. I took all the colors to have the choice to change. The quality is impressive. When talking with the store for the choice of engraving, I found it listening and very friendly. I recommend this seller to 10.000%
Cool cover! Wrote to the store with a request to make on the case the inscription "Concorde" and instead of the heart to put the symbol of the plane, everything turned out beautifully. I'm delighted! I hope that the running qualities of the cover will be as good at altitude. All faces cover, the camera also protects. Delivery is very fast, ordered on November 2, took away on November 15. Thank you!
Very good quality the holster, and in 10 days I arrived
The cover will like it very much. The material is soft, not slippery. Not Mark. I sat perfectly. The volume buttons and on/off are pressed easily.
Cool cover, quality at a level, nothing to complain about
Beautiful. For my taste it is better without a heart to order)
It's the third go I ask in this shop and it comes will ask and it does what I request I liked very much
Came a cheholchik with my name❤& Middot;❤& Middot;I do not know the coincidence or specially followed it, but it's mega nice❤& Middot;♥& Middot;
The cover is just chic, there are no words, I will order more, thank you very much))
The inscription with a green effect, on a blue background is not very
Convenient, stylish, the inscription as if the gel pen is made, wet rubbed, did not rub, to the edges of the phone perfectly fits.
I 've already ordered three times here are excellent quality remainsBeautiful very good material comes fast and fits perfect on iPhone
Cool case thank you! to the store Thank you for the fast shipment! and fast delivery
I am in love with this cover and it arrived very fast!!! Thank you so much (got it first than the phone )
Very cool cover! I do not know how to wear, but I hope there will be norms. It came quickly, did not communicate with the store. In the comment to the order indicated what inscription to make. Sent the order the next day! Recommend
Thank you very much!! Perfect this time fourth שהזמנתי! I am very satisfied
Excellent case, when ordering in the comments to the store indicated the last name for the case. I'm happy with the purchase.
Everything is super! Already the second case I order. The color is really not bright white, you can say dirty white. Sehol himself is light, sat perfectly
Everything is super! Delivery is short. The quality of the inscription and cover is very good. Recommend!
Pleasant to the hands cover, does not slip, the buttons are very pleasantly pressed side. The store replied to the messages) I liked everything
Wow.Just bun bladeAnd the heart break... Girlfriend will be delighted
Today arrived am so excited. So great material and so a good workmanship. Can definitely recommend.
The quality is excellent! It looks cool, ideally approached the iPhone 14.
its cute i like the customised name but it's very hard case
Beautiful cover. The store is also good! Found me because I forgot my name. Slightly confuses the quality of the cover .. until I realized how good: I would give an estimate of 4,5/5!
The cover is cool for 5 +. I sat perfectly.
Good quality price, it's plastic but it looks nice, it came sooner than expected
מושלםםם recommend purchase feel top quality ומגיע just like שרשום
The cover of excellent quality, sat perfectly, very pleasant holding it in the hands, the printing of the inscription is quality, it is made exactly according to my wishes) thanks to the store to the
I opened the parcel with awe, I thought that I would make a mistake in writing a first name and last name. In fact, no mistakes were made. I was very pleased with the quality of the cover and fast delivery.
Thank you, the goods came within 3 weeks, very beautiful everything
Super class chohol. Yakysniy. The text and colir are included in the description. I'm pre-war!!!! Recommend!!! 3 store of problems is not Bulo!
The quality is excellent, but I ordered NS 8 iPhone, but MNP came to 7 .... Of course it's money for the wind. But the quality of the print and the cover itself is excellent.
Beautiful case, great quality! Just be mindful when purchasing the pink case because the edges turn black.
The cover is cool, came quickly, the name wrote to the store, immediately replied, said that everything will do, the seller is super
The same as I wanted, a simple super class. I love. Nada, ALA berizder. 11 about straight soupeer high.
Excellent cover) pleasant to the touch, high-quality printing, all the holes match, the buttons are pressed easily. The cover slightly comes on the screen, for me it's a plus) but from the fall most likely will not save. The order came to Moscow at the point of issue in 9 days.
Product is very nice name on the cover is looking cool the product arrived within one month.
To the quality of the goods there are no complaints. But very long paid delivery! For money, one case went without a week two months!! And free cases came a month earlier
Supercute leather phone case! I choseligt blue, and added personalisation. It looks beyond expecting. I recommend this product. It is very nice and quality level is also satisfying!
A good cover, already wore two weeks, looks like the first day. Approached perfectly, quality at altitude. Immediately contacted about the inscription, and the store sent the case already the next day.
It came to Moscow in a week. Super beautiful cover. To the store the best recommendations!!
Excellent case, the store took into account all the wishes and sent quickly, delivery to the Krasnodar Territory in 13 days! thank you :)
Thank you very much, I liked everything. delivery to Tatarstan city Naberezhnye Chelny month. The cover is just super. Everything was well packed.
Very cute and beautiful cheholchik, also pleasant to the touch) did not get to put a name in the order, wrote in the messages for a very long time answered))
Very cool cover! Delivery in 2 weeks. Very high quality, looks worthy! 200% recommend!
Excellent cover, came exactly on time. I did not communicate with the store.
Wow!!! Pleasantly surprised)) on the case is my name, thank you very much :)