SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Okkupa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A wonderful case, I advise you to buy ^ ^
The picture is glued a little uneven, there are bubbles, from the side imperceptibly almost, came with a delay, but I ordered a lot of everything, so the store the seller
Very long delivery, printing is not super, but for such a price, the norm
The cover is super! Came very quickly, no defects
Very cool cover. The only negative-does not protect the glass, and so awesome)
Super cover, came for a month
The cover is bent, but I think then everything will be OK
Cute case
Very cute cool and quality
Good plastic quality, I arrive very fast before the date indicated. The text a little blurry.
The cover is excellent just wow as on the photo!!! Came to Kazan for about 3 weeks. Looks just wow.
Case very nice. All fits perfectly All in pożądku
Super quality!!!
Cute case
All is well. Qualitatively. Like in the picture. Well sat down. Thank you
Thank you very cute! Came a little less than a month
Madly nice and beautiful cover!
Afigenic, Ray approved. Sore for quality
Very beautiful cover! Everything is done neatly, the pattern is clear. In St. Petersburg came in 14 days.
Cool, everything is exactly the same as in the photo
Cover quality. I liked, the delivery is very fast in punk issue.
Ordered September 18, was to arrive on October 22, the result: arrived on November 13. I waited a long time. But the cover is beautiful, I like everything.
It's just love!! Very cute and comfortable cheholchik! Order without thinking
The cover is very beautiful. I am delighted
The cover is very beautiful, the print is clear, bright. Delivered and sent very quickly, with the store did not communicate
Very cute cover, I advise
The cover is very cool, same as in the photo
Very beautiful case, on the iPhone 12 perfectly approached, the buttons are well pressed, all the holes are there, the sides just above the screen
Nice beautiful case, Quick Delivery
The cover is good, the print is clear, the holes are cut smoothly
The cover is very cute. For such money, the quality is good. There is a smell, but I think it will fade. There are sides for the screen and camera, it's very good. Went about a month, along with other goods. Sent on the next day, after order.
Very cute)
Excellent case, ideally sat on my phone, pleasant to the touch
The phone case is really beautiful and it only took two weeks to arrive.
It's very nice.
Reached quickly, in 2 weeks approximately. quality norms, very cute) buttons are pressed well
Wow case
<3 wonderful!
Very cute cover!! The cut for the flash is a little lower than needed, but it does not block it, so it's not scary. There are no defects and no smell.
Super cover!
Cover gun, ordered in mid-September, came almost in late October
The cover liked, well executed and comfortably lies in a friend
Everything came in good condition
Cover top! very beautiful
The cover is super!
The cover is chic! The girl is delighted!
The cover is very beautiful, quality came in two weeks but it was indicated that it will be a month
The Lord is the best case, I recommend it straight
Excellent case!)
All is well, very cute!!!!
Yakisniy, priemniy on the dotik, finiy, glory to the Ukraine!
Fast Delivery
The cover is very cool!) exactly as in the picture
Wow! Ten out of ten! Lovely cover. Came in almost a month (to Russia), safe and sound. Quality at altitude, as well as ideally sat on my phone. Very satisfied with the order. Thank you store big. I'll order more. I'm sorry that I could not make a review for a very long time. In general, I am very pleased with everything: quality, delivery and so on on the list. Thank you again so much. I was very afraid to order a case, because the reviews were not from the word at all, but now I understand that all my experiences were, absolutely, in vain. Well, that's it, I advise everyone! Thank you!
I love it, the edges are hard, the color is identical to the photo
I ordered the iphone 11 pro, I love it! It looks good quality, now there's q see how it goes through the days
Ocheen cool cover, I advise everyone!
Approached well
Cool camera case protects
Chol dugé class, I 've got Yogo baça Dugat, just a bomb, I 've got a good night's sleep. On the photo iPhone XS
Very fast delivery. Love the cover. Recommend this store.
She looks very cute and tender, she came fast.
The article arrived in 2 weeks. I love the color, it feels good quality.
All as in the photo, very cool
Didn’t like the quality, it has a dent and looks a bit cheap.
Krutetsky case
A wonderful case, I fell in love with it
The order came for a month, the quality is good, all as the store said!
Excellent case, sits perfectly, the glass does not hurt
cute, it’s sturdy on the back of the phone case but sadly not protective on the front. (front camera side) would recommend but suggest a protective phone case
Washcloth!
Good case)
Not a bad cover, thanks)) but davolno thin and flimsy
The cover is very beautiful, directly delight from it. However, on the ground where the buttons for regulating sound and turning on there is a weak pigmentation, this is not very critical. Another smell from the cover is a nightmare, I hope that it will fade soon. And so the cover is magical