SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Okkupa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
: 3 took from the same store, only another color. He broke down on my fault and now I ordered a cheholchik with another coloring) I like
Cool cover, it came quickly, I like everything, I advise
Hard case. In combination with iPhone Golden looks dull.
Very pretty. As shown in the announcement. It protects the phone very well. Fast delivery.
Very satisfied with the goods, came quickly the quality is super, the place for the buttons is advanced
Priishov schwidshe is given an hour. All the yak in the description, though the little cane dull yak in the photo did not finish... ogilti Bulo vazkovato so much
Good product and nice looking for the price. The buttons work and fits well. Came very fast, well tracked.
Good cover, non-toxic The picture is a separate layer on the case, it is possible to wash Color as in store photo
Excellent quality, looks very robust and arrived super fast, thank you!
mind that the side buttons are blue, but colours complement so not a big issue. sooo pretty and feels pretty protective. recommend it!!
Cool cover all protects but pink rubber sides very quickly turn yellow/Maray
Beautiful, see her good. Priishov menshe, nizh for three types
A good cover, despite the fact that the store packed it simply in a package and everything, it did not hurt and did not crumble. Got a little less than a month. On the phone sits tightly, the surface will slip in the hand and on other surfaces
Item came in 2 weeks, really fast delivery. The case is really pretty and good quality. I recommend.
I live in Izmir arrived in 11 days as it looks in very good quality photos
The cover went in the total parcel for almost four weeks. I came in proper form, everything is fine. Sidewalls for me of course are a little thick, you need to get used to it. But it looks very beautiful and gentle. Thank u!
It came in two weeks, and it's just like the picture, it fits well.
Shipping very fast, arrived in 2 weeks. Good quality for price, tough material.
Just wow. Surpassed all expectations, the material is pleasant, the printing quality is good, without divorce, sits tightly, protects the camera and bulges out the screen, even when you take into account the protective protective All buttons and holes match, push buttons are great, very easy and nice. The color of the buttons is turquoise, generally good. Definitely leave this cover, I recommend. With the store did not communicate, sent, and came quickly
Everything is fine. Fast delivery, in 2 weeks it came. The quality is excellent!
Excellent case, comfortable, corresponds to the picture
Very beautiful! I order here for the second time, very satisfied. Fast delivery to Poland, only 2 weeks! Recommend!
The cover is very beautiful! Silicone is quality, dense, the back panel seems plastic. Pay attention to the color of the side buttons :) took on sale for 85 rubles. To buy I recommend!
Super! Dense, on a lilac case side buttons of mint color, very beautiful, the pattern is gentle of good quality
Very good cover, quality of plastic and printing at altitude.
I ordered the cover on July 12, I received it on August 8. Track number is tracked by Russian Post. The product corresponds to the photo and description on the site, there is no marriage, the quality is good, very cool cover. I was pleased with the purchase.
Very pretty and it arrived within a month. The buttons click easily and the camera is very protected the cover being much higher than other phonecases. The case is not glittery, that s just the texture
The cover is beautiful, without defects, but tough. I wanted more soft, rubber.
A beautiful cover, completely such as in the picture, protects the phone and camera itself, super, very satisfied, came earlier than expected, thank you very much
Very cool and high quality made! Fast delivery, ordered 16.07, 05.08 received on the new mail (Kiev) one parcel with other two more orders.
I arrive very fast, the case looks very good quality I recommend!
The cover is good, quality, all the slots are in place. In the hand to hold Nice, does not slip, I like that the bumper is harder than the base and keeps the shape
Reached before expected date, good packaging, 10x good quality as compared to price, just love the good, recommended store
Excellent cover. Protects the camera and looks very cute
A good cover, the outer frames are slightly bulge, so the phone will be protected when falling, it fits tightly, all buttons are pressed, the design is beautiful! The only thing is a small defect in the form of a sunk paint, but this is a small spot and personally it does not interfere with me
Delivery to Tula is long and did not track. Ordered on May 17, the notice came on July 6. Case good
The goods came in time. Whole, corresponds to the description. Very satisfied)
The cover is very good! I was satisfied! In Ukraine came in less than a month!
A beautiful cover) one minus that on the back of the cover are small dots from blue paint and such a feeling that it's garbage.
Today I took it from the Mail, very light and pleasant to the touch. And the buttons are convenient to click (most importantly). Came a month earlier than expected)
Beautiful. At first it seemed that the bent and will not sit down. But he sat perfectly. Took on pink iPhone)
For its price is very good. But I do not like that the buttons are made of acid yellow, not in the subject. I think it will quickly start to dark. The color is more peach, not pink as in the photo
Not clear color, then Violet and blueberry. According to the description and in the photo Blue. For the inaccuracy of the color minus. I liked the quality and quickly sewn
The cover is beautiful, the material is pleasant, the color is gentle. came in whole. It is a pity, because of the bank card under the phone, the cover does not look very. came for 3 weeks, quite quickly (usually comes for 2 months) in general, satisfied :)
The cover is steep, semi-matte, does not look cheap. Came without defects and well packed. Thank you very much!
The case fits perfectly on the phone, it is firm and with good quality. The delivery was fast. I received my purchase in around 2 weeks.
Bytelný a hlavně nádherný kryt. Mohu doporučit vsemi deseti! <3
Product Super, fit perfectly on my phone. High quality low price
Corresponds to the photo and description. Convenient! Shipping reagent.
I waited almost 3 months. The cover is happy. The color is beautiful, the touch is pleasant
Very quickly came to the Mail in Rostov on Don, the cover is beautiful
The cover is super cool! Sits tightly, on the buttons completely coincides! The picture is bright and as if bulky convex when carrying your fingers. I ordered for 130₽, not waiting for his coming to order at discounts another 2 pieces for 80₽. The order came in 2 weeks, faster than other expensive orders. The store and I recommend it.
Great case! Solid, the protection of the camera is, the color is beautiful! Approached perfectly on XS.
The cover is very cool, arrived in 3 weeks, the description corresponds, I recommend.
I like, a good, beautiful cover, all the holes are made clearly, a gentle cover.
A cover of good quality. Tight and tough. The picture is beautiful and bright. To the phone went well
Good quality and fast shipping too. 100% Recommended
They're super pretty and arrived earlier than I said <3
Delivery is exactly a month to St. Petersburg. Reduced because of the deformed button, it looks ugly. There's nothing to straighten her out. Printing quality, but in the hand sits not very comfortable, very hard cover.
It fits the phone great. Sturdy, very good protection of the phone.
I take these cases not for the first time. Well done.
The goods came quickly. To the touch is pleasant. I'm happy with the purchase! On the side of the button are traces of cool blue.
I came to Kiev for three weeks, I sat down well, I had to remove the protective glass from the camera...
Super pretty, true to store's image, excellent quality
Im in loooove. So beautiful phone case. Good quality perfect colours.10/10 recommended!!
Cool of course, but in life the color is slightly different. On a black iPhone Looks 3 out of 5
Very beautiful cases and fast delivery, only two weeks. Thank you very much
Delivery more than 3 months. Cover as in the photo, nice to hold in hands. It is not clear why the lilac case is blue buttons, it looks strange
Sent the cover immediately. Delivery about a month to Tula. Looks decent. Happy. Recommend.
Class chohol and Duge shvidka delivery, goalkeeper, shcho in moij krainki viina. Uncle!